Whether its children accidentally straying into the dark parts o the internet or adults willingly giving away their information online, it is all about staying safe online.

People happily share their private information online, building robust libraries that can easily become a one-stop goldmine for fraudsters.

It’s not exactly the intention everyone has when they sign up, as the whole point of Facebook is to share your life with your friends. It hooks us into a global community and the experience does depend on us making certain privacy sacrifices.

So how do you balance being social with staying safe?

On Facebook alone, the average person shares 13 pieces of personal information ranging from a fairly innocent name/email combo, all the way to mother’s maiden name and home address.

It doesn’t sound like a lot, but those 13 pieces have the power to unravel your life within minutes.

Even checking in at home has become the norm, helping to create a multi-dimensional online identity. The details are available to anyone who cares to look, whether they’re a friend keeping in the loop, or a someone with a much darker agenda.

The problem is, you just don’t know who’s looking at your profile or why.

For example, someone could try accessing your email account by clicking the “Forgot password” link. The email service follows it’s security rules and asks identifying questions like “Which high school did you go to?”, “What is your pet’s name?” Unfortunately, the most common identifying checks and answers are probably on Facebook.

Once your email address has been breached, hackers can use that to break into other services and go through, clicking “Reset Password” onsite, after site, account after account – they have full access to your email, so there’s nothing stopping them from emptying your bank accounts – or worse.

7 Ways To Secure Your Facebook Without Missing Out on the Fun

• Begin by previewing your profile as others see it
• Review what should and should not be visible to strangers
• Consider only sharing partial details, like birth day and month, but no the year
• Only every “Friend” people you know and trust
• Be wary of duplicate or “odd” friend activity – hackers will often clone or hack a friend’s profile and initiate an urgent and uncharacteristic request for money
• Update your past privacy settings too
• Set default future sharing to “friends only”

Need help securing your Facebook privacy? We can help. Contact us today!

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In this edition, I’m calling out tech scammers and the tricks they’re using to con millions out of computer owners each year.

If your computer had a virus, you’d want to know about it ASAP, right?

Your important files become corrupted. You lose your photos and your digital life is essentially destroyed. Even thinking about it is terrifying.

Tech scammers know we’d be lost without our computers, and that we don’t always know what’s going on behind the screen – which is why they’ve been able to swindle millions from every day people across the world.

The scam goes like this:

You receive a random phone call from someone with a heavy accent saying they’re from Microsoft, or an alarming pop-up appears on the screen, saying it looks like your system has been infected with a virus.

To fix the problem, they need you to download some support software, which they’ll give you a special link for.

A technician then uses that software to gain access to your system and make it appear your system is riddled with viruses. Flashing screens, mysterious diagnostics whizzing by, fabricated errors…they’ll do or say anything to make you panic. They’ll even go as far as claiming your system has been infected with illegal content and if not corrected, you’ll face criminal charges.

Demands for credit card information follow immediately after. Once paid, they simply stop fiddling with your system to make it seem the problem is fixed. To continue the scam, they’ll soon access your system to recreate the problem, this time offering a subscription for ongoing protection.

What to do if you’re targeted by a tech scam

1. Don’t taunt them. Just hang up. Right now you’re only a phone number in their system and they’ll move onto the next – if you give them cause to target your personally, you may find yourself in a dangerous situation. The real Microsoft will never randomly call people like this. Ever.
2. If a pop-up appears, immediately run an antivirus scan. Don’t click the pop-up or call the number.

What to do if you’ve already been scammed

It’s okay. If feels horrible, but you’re not alone and the situation can be corrected.

Call your financial institution and have the charges reversed and your card reissued. It’s easier than you might think and helps the authorities locate the scammers.

Then contact us today and we’ll make sure they no longer have access to your computer.

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How can you make the internet a safer place for your children? It’s a common concern as all parents want their kids to be protected and happy whenever they go online. It’s relatively easy to supervise and monitor the very young ones as they stare delightedly at the Disney Jr site, but the risks increase greatly as kids get older and more independent.

You’ve probably heard the term “cyber safety” before, but safe internet usage goes beyond reminding them no to talk to strangers. With the evolution of the internet and the way it’s now woven seamlessly into our lives, the focus needs to be on ingrained habits. That means ensuring your children have the tools and predefined responses to online events so that no matter what happens, they’re not placing themselves (or your family) at risk.

Setting up these habits is easy, and begins with three basic understandings:

Downloads are a no-go

Most kids can’t tell the difference between a legitimate download and a scam/malicious link. It’s not their fault, the online world is full of things that will trick even the most savvy adult. The difference is that kids tend not to take that extra moment to check exactly where that link is pointing, question whether it’s too good to be true, or even read what they’re agreeing too. They want to get back to what they were doing, and if something pops up, their first instinct is to click “yes” – purely so it goes away. Unfortunately, that single “yes” may have just opened the doors to malware and viruses that will ruin their computer. Set a family rule that they need to ask permission for all downloads (and an adult will check it first), and to never click a popup. When you’re called over to give download permissions or check a popup, talk through exactly what you’re checking and why. As your child matures, get them involved in this process so their safe habits extend outside the home.

Critical thinking is a must

Most young people think the internet is a magical place and can’t imagine their life without it. To them, the internet is on the same level as oxygen! With that acceptance though, comes unwavering trust that the internet would never lie to them, never trick them and never hurt them. While we adults know better, it’s only because we already view the internet with a certain level of distrust. The best way to keep kids safe is to teach them to approach every aspect of the internet with critical thinking. That includes teaching them to question the motives of other people online. Is that person really a kid? What do they really want? Unfortunately, all kids do need to be aware that predators use the internet to target and lure children. Ensure your children tell you immediately if a stranger makes contact. Along with this stranger danger, teach them to identify what marks something as suspicious, and what they should avoid. If they come across anything inappropriate, they should shut down the computer and come straight to you.

The internet is forever

Kids have an overwhelming drive to contribute to the internet, they don’t think twice about recording a video, jumping in a chat room or onto social media. The world really is their playground! But what they don’t understand until they’ve been burned, is that anything they upload, write or say is on the internet forever. Even if they delete it or us a platform where content self-erases, someone can still screenshot and send it right back out. Many cyber-bullying cases are based around this exact type of blow-back. Once your kids know that everything they post is permanent, they’ll be more likely to pause and think.

We can secure your computer and help keep your family safe – contact us today to find out how we can help.

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Laptops have become the go-to choice for most people in the market for a new computer. They’re sleek, portable and heavily advertised. But are they the best choice for your needs? Before you buy your next computer, take a look at these considerations – you may discover you’ve been dreaming of a desktop all along!

How portable do you need it to be?

Hands down, laptops are easier to move around than a desktop. You can pick them up, pop them into a backpack and away you go. That doesn’t mean desktops are bolted to the floor, just that they’re not designed to take on holidays or go with you to the local cafe. With that portability though, comes a trade-off: thin and light means your computer performance takes a hit. The more powerful your laptop, the bigger and heavier it is, and you won’t enjoy lugging that weight around all day. If that’s got you leaning towards an ultra-portable, consider this: The smaller and lighter your laptop is, the weaker it is. In fact, some laptops struggle to run the most basic apps. Fortunately, when you do choose a desktop, cloud technology means your data is mobile, even if your main computer isn’t.

What balance of power and price do you need?

The bottom line here is that a desktop will always give you more power for less money. Their larger cases allow for bigger and better components, with more effective systems to avoid overheating. Even the most powerful laptop is going to be hotter than its desktop equivalent, and much noise too. If you’re using power-hungry software like games or video editing, we recommend choosing a desktop. The heat control alone is worth it as frequently overheated laptops don’t survive long.

Desired screen size

As laptops are designed to be portable, screen sizes are usually small, around 11-15″. Larger, more powerful laptops often go up to 17″. Desktop monitors however, start at 17″ and average at 22″ or more. These larger sizes give you more space to work in, options to tile your applications and multi-task, and even sit back and watch an HD (or even 4K) movie. They also allow for nice big text and images, with better ability to choose the visual experience that suits your needs. If you’re after a large screen size without the actual desktop computer, all-in-one PCs are a great option with many offering impressive screen quality.

Your working comfort

Many people buy a laptop only to get home and find it’s a pain the neck – literally! The traditional laptop design means you’re always looking down at the screen which can put a strain on your neck. You can try to raise the screen by placing the laptop on a stand, but then the keyboard is out of easy reach. The smaller keyboards and touchpad designs may also leave you more prone to repetitive strain injuries. Many people end up connecting their laptops to external monitors, keyboards and mice, simply so they can work in comfort. Desktop computers on the other hand, allow you to create the perfect working environment for your needs and even cater for other family members. Monitors are usually height adjustable, keyboards and mice are wireless, and you’re able to place the desktop on the floor out of the way. If you’re on your computer for more than short bursts, your body will appreciate you choosing a desktop.

Are you looking for flexibility?

When you choose a laptop computer, it’s like ordering from a set menu. You get this brand, in this design, with these specifications. Changing out parts are extremely hard to get to, which can turn a simple swap into a deal breaker. The extra space inside a desktop gives infinite flexibility for upgrades over time and fast repairs. This means you’re able to easily pop in more powerful components for a fraction of the price and extend the life of your computer by years.

Contact us today and tell us about your next computer and we’ll find the right one for you.

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For a device that’s supposed to make life easier, computers sure do involve a lot of work! There’s so much to keep track of that it’s no wonder most people push ahead and forget the routine maintenance until something breaks. Of course, the problem with being reactive is the damage is already done. Photos and files get lost forever in a crash and information gets stolen in a hack…by then it’s far too late. It’s a bit like closing the gate after the horses have already fled. This is where proactive people come out on top. Thousands upon thousands of homes around the world are using some form of managed services to put computer problems firmly behind them. It’s a done-for-you maintenance program we offer called Proactive Maintenance Plan and here’s why it’s the best choice.

You’re always up to date

It seems like every second day there’s some new and urgent update waiting to be installed. Whether they’re patching security flaws or adding new features, they seem endless. Sometimes, it goes beyond inconvenient, it gets overwhelming! Even if they do install automatically, they tend to do it at the worst possible moment, leaving you to wait up to 30 minutes when all you wanted to do was quickly check your email. Using our special managed services software, we can make sure your computer’s updates are all finished and done – before you sit down to use your computer. As part of the service, we also make sure all updates are compatible not just with your hardware, but also with your other software. After all, updates are supposed to make your experience more secure and more enjoyable!

You’ve got super antivirus protection

The best antivirus protection is one that’s up-to-date and running, yet you’d be surprised how many people switch it off or never let it update. While you might be in the habit of scanning files and browsing safely, others in your home might not have the same priorities. Using our Proactive Maintenance Plan ensures your antivirus protection is always running and dealing with any viruses it finds. As soon as a new virus becomes known, we make sure your system is actively protected against it. We also monitor for cyberattacks and can alert you before they become a problem.

Your hardware stays healthy

While a reactive person is always suddenly stuck without a computer when hardware fails, proactive people with managed services have already had the problem fixed. Our special software monitors the health of your hardware (i.e. hard drive, looking for early warning signs of failure, etc.). If detected, we can let you know in advance. This means you’re able to get it repaired at your convenience, making sure no files are lost and no other hardware is damaged in a domino failure.

You never miss a backup

The worst part of a crash or hack isn’t the financial cost, it’s losing your files forever. Many people have their entire collection of photos stored on their computer, plus important family files, most of which can never be replaced or recreated. Whether it’s a report just created, a recipe handed down for generations or a novel you’ve been working on for longer than you’d care to admit, our Proactive Maintenance Plan ensures your backup is working correctly. Backed up files are ready to go when you are, and losing files to corruption, failure or theft is a thing of the past.

Support is a phone call away

Just got a new printer and it won’t play nice? Got a weird error popping up? Your laptop won’t talk to the WiFi? We can help with whatever technology issue has been bugging you and wasting your time. No nonsense advice is just a phone call away, and our team can remotely connect to diagnose and fix many problems. This means you can likely skip the cord shuffle and caring your computer into the shop, and still get your most pressing computer issues fixed.

You’re always optimized

Whether your computer is actively playing up or not, our monitoring service can keep in touch with your event logs, services and processes and look out for anything that needs correction. This means we’re effectively stopping problems before they get to you, making sure that when you sit down to use your computer, it’s doing exactly what you want.

Put computer problems behind you – contact us and ask for the Proactive Maintenance Plan today!

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When your computer is playing up or driving you crazy, the absolute last thing you want to do is lug it down to the local repair shop. So many cables. So many connections. And why is it suddenly so heavy? It’s stressful just thinking about it! Fortunately, tech support has come a long way in recent years and you now have another option: remote access support.

Just like it sounds, one of our experts will connect to your computer through the internet and fix the problem. You can even watch the entire process on the screen or step away and we’ll call you when the problem is fixed. As long as the computer starts and has a working internet connection, you can simply put your feet up and watch the show! Remote support isn’t just a new technology that let’s you stay in your PJs for longer, it’s a better way to approach a huge range of issues, with some pretty great benefits.

High fix rate: While it does sound impossibly futuristic, around 90% of problems can be solved this way, quickly and efficiently. We’re sure you’ve been on the frustrating end of a call-center style support session at least once and can guarantee – remote support is nothing like that. Our technicians don’t ask you to click a hundred buttons and read the screen back, they simply identify the issue and fix it for you there and then.

Location independent: For some people, the best part of remote support is that it doesn’t matter where YOU are either. You could be away on holiday with your laptop, at home with the kids, or under 6 foot of snow in a record-breaking blizzard, and our remote techs can still fix your computer. Fortunately, your computer loves staying where it is. They’re actually more likely to have issue when they’re moved around a lot, so this is the perfect solution. There’s no need to pack anything up, drive across town to drop off and then back again for pickup a week later. Our technicians know you have better things to do, and will support you remotely in any way they can.

Complete privacy: Remember how you can watch the technicians move things around the screen? There’s no better way to know your privacy is protected than to see exactly what’s happening. Unless they’ve identified them as the issue, our experts won’t go anywhere near your private files and photos. You don’t even need to move them to a folder marked “private”, our technicians are laser-focused on getting you going again and that’s all.

You’re in control: Our technicians can’t access your system unless you allow us too. In fact, we need you to download a special piece of software before our technicians can do anything. Then we call via phone to arrange a time for us to access the computer. If you don’t want to watch and just want it done, perhaps you’re at work, we can do that too. We’re here to get your computer issues solved, on your terms.

Next time your computer is misbehaving, or you need help setting up a new device or program, let us know. We’ll be able to jump in and get your system moving again without you leaving the house. Our remote support technicians can save you a lot of time and money, not to mention frustration. It’s never been easier to get expert help for your computer issues.

Contact us today to get started getting the help you need!

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It’s pretty obvious when your computer is already broken, but how do you know when it’s about to break? Even before it falls into a heap and refuses to turn on, or flashes big messages about how your files are now encrypted, you’ll be given multiple hints that something is wrong. Here are the common signs your computer needs repair, sooner rather than later.

1. It’s running slow. Most people assume their computer is running slow because it’s getting older, but it could actually be a variety of reasons. A program behaving badly, a virus, overheating or even a failing hard drive can all cause a massive slow down. You might only notice it when booting up or stating a program, or the problem may have taken hold to the extent that even moving your mouse becomes torture. Sometimes the slow speed is simply due to some newer software that your hardware can’t keep up with.
2. Your system is running hot. A very common sign with laptops, running hot can be both the sign and cause of damage. Computers have fans to blow out hot air so they can cool off their internal components. At the same time, fresh air is drawn in through vents to create an effective cooling system. Unfortunately, just about every vent in a computer can quickly become clogged with dust and pet fur, essentially choking off the circulation and leaving components to overheat. Desktop computers have more space inside to circulate air, but you’ll still need to keep their vents clear. You’ll know your computer is running too hot if your system shuts down frequently (safety cutout), the fan is working serious overtime, or your laptop is too hot to use on your lap.
3. Blue Screens of Death are everywhere. A classic Windows error, this is quite literally a blue screen that covers your view. The system will still be running, but something has gone wrong. You’ll be shown some text and an error code, often with Windows suggesting a restart. If a restart fixes your problem, perhaps something didn’t load properly at boot up and your computer had a glitch. It’s rare, but it happens. If you’re getting blue screens all the time though, that’s a sign a hardware or software problem needs to be resolved. Your computer will continue to give blue screen errors more and more frequently, so it’s best to take action as soon as you know something is wrong.
4. It’s making strange noises. Your computer has a number of moving parts. You’ll know by now which noises it normally makes, from the startup beep to the whirring fan. When your computer starts to make extra noises…that’s when things get interesting. Fans can wear down and screech or grind, hard drives can start clicking, and in emergency cases, you might even hear a zapping noise. None of those are good! Whenever you notice a strange noise, remember your computer parts are all designed to work together and one problem could quickly become many if left unchecked.
5. It crashes and freezes. If your computer is crashing randomly, restarting without you, or freezing up completely, it’s a sure sign there’s a problem. As annoying as it might be, your computer isn’t doing this to drive you crazy – it just feels that way! You might notice it’s showing other signs from this list too because crashing and freezing are what happens when something isn’t just wrong, it’s terribly wrong. The problem could be almost anything, hardware and software both, but it’s always fixable. This is simply your computer’s final way of crying out for repair, desperately trying to get your attention and a little TLC.

Is your computer doing these things? Let us fix it for you. Contact us today and we will be happy to help!

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In the world of IT, problems happen. Computers crash, passwords are lost, email stops working, and the list goes on. And without proper technical support in place, these problems can bring your business to an abrupt – and potentially damaging – halt.

With Blue Lightning IT Service’s Help Desk, you can enjoy peace of mind knowing that our certified technicians can quickly and efficiently resolve even your most complex technical problems.

Our Help Desk supports:

• Microsoft and Apple desktop operating systems
• Microsoft Office and leading third-party applications
• E-mail applications and Web browsers
• Hardware and network troubleshooting
• Printer installation and support
• Mobile phones and tablets
• User administration
• Desktop performance problems
• Virus and malware infections

An Extension of our Remote Monitoring Solution

Not every support issue can be called a catastrophe…until it prevents you from being able to do your job. We’re here to help you stay ahead of the curve, so you can focus on growing your business – and to do so, we’ve adopted a proactive approach to network monitoring and IT maintenance.  

That’s why our help desk is a seamless extension of our remote monitoring platform. So when you call to report an issue, there’s a good chance we’re already aware of the problem you’re experiencing – and are actively working to resolve it.

Contact us today.  We look forward to assisting you!

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